1. Travel Insurance Recommendation

We recommend comprehensive travel insurance that covers risks such as:

• Medical emergencies and hospitalization
• Trip cancellations or interruptions
• Flight delays and missed connections
• Lost, stolen, or delayed baggage
• Theft or loss of travel documents
• Emergency evacuation and repatriation

2. Insurance Purchase Support

Upon request, Esenai Travel may assist you in sourcing travel insurance through trusted providers. Please note that Esenai Travel is not an insurance company and does not underwrite, issue, or manage insurance policies.

3. Policy Coverage Responsibility

Insurance coverage depends on the provider and policy selected. Travelers are advised to carefully review their policy details, including:

• Exclusions and limitations
• Coverage limits and benefit amounts
• Emergency contact procedures
• Claim filing requirements and timelines

4. Claims Handling

All insurance claims must be submitted directly to the insurance provider. Travelers are encouraged to retain supporting documentation, including:

• Receipts and proof of expenses
• Police reports (in case of theft or loss)
• Medical records and treatment reports
• Boarding passes and booking confirmations

5. High-Risk Activities

Certain safari and adventure activities may require additional or specialized insurance coverage. Examples include:

• Hot air balloon safaris
• Mountain hiking and trekking
• Diving and water sports
• Extreme or high-risk sports activities

Travelers are responsible for ensuring their insurance policy covers all planned activities.

6. Disclaimer

Esenai Travel shall not be responsible for:

• Insurance claim denial by the provider
• Policy exclusions or limitations
• Incorrect policy selection by the traveler
• Delays in claim processing by the insurer

7. Contact

For any inquiries regarding travel insurance recommendations, please contact us:

Email: info@esenaitravel.com