1. Introduction

Esenai Travel Ltd (“Esenai Travel”, “we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or purchase our travel services.

2. Information We Collect

We may collect the following personal information:

• Full name
• Email address
• Phone number
• Passport or national ID details (where required for bookings)
• Travel itinerary and travel preferences
• Payment references and transaction confirmations
• Emergency contact information (if necessary)
• Website usage data (cookies, IP address, browser and device data)

3. How We Use Your Information

Your information may be used to:

• Process travel bookings and confirmations
• Issue tickets, vouchers, invoices, and booking documents
• Provide customer support and travel updates
• Process payments and refunds
• Support visa documentation services where applicable
• Improve website performance and customer experience
• Comply with legal or regulatory requirements

4. Sharing of Information

We may share necessary information with third parties strictly for the purpose of fulfilling your travel services, including:

• Airlines and ticketing platforms
• Hotels and accommodation providers
• Tour operators and safari companies
• Transport and transfer providers
• Insurance providers (upon request)
• Government authorities where required by law

We do not sell your personal data to third parties.

5. Data Security

We apply reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, loss, misuse, or disclosure. However, no digital platform can guarantee complete security, and users share information at their own risk.

6. Cookies Policy

Our website may use cookies to:

• Improve browsing experience
• Analyze traffic and performance
• Personalize services and content

You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

7. Data Retention

We retain personal data only for as long as necessary to fulfill our services and comply with business and legal requirements, including:

• Completing bookings and travel services
• Maintaining accounting and business records
• Meeting legal compliance requirements
• Resolving disputes or customer concerns

8. Your Rights

You may request:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data where legally allowed

Requests should be submitted through our official email address.

9. Third-Party Websites

Our website may contain links to third-party websites. Esenai Travel is not responsible for the privacy practices, policies, or content of external sites. We recommend reviewing their privacy policies before sharing personal information.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

11. Contact

If you have any questions about this Privacy Policy or your personal data, contact us via:

Email: info@esenaitravel.com